A Roku® streaming player displays a purple screen as shown below with the message "HDCP Unauthorized / HDCP not authorized", or just a normal purple screen, if it detects that the TV or audio / video receiver (AVR) does not support the proper content technology protection, called HDCP.
HDCP is the standard that the film and television industry require to avoid copying digital audio and video content over an HDMI® cable link. If your TV or AVR does not support HDCP and you try to play a video, you will see one of the purple screens below. This problem may also be the result of other problems like a faulty HDMI cable or HDMI connector. This FAQ explains how to solve the problem of seeing a purple screen when using your Roku player.
To resolve the "HDCP Unauthorized, Content Disabled" problem, try these steps:
- If you are setting up your Roku player for the first time for 4K Ultra HD streaming, follow the instructions here first. Go to the next step if you continue to see a purple screen.
- On your Roku player and on your TV or AVR, unplug each end of the HDMI cable.
- Turn off your TV and Roku player and unplug their respective power supplies.
- Reconnect both ends of the HDMI cable, firmly pushing them all the way in.
- Reconnect the TV and Roku player to their power sources and turn them on.
- Try to watch the video again.
If the above doesn't solve the problem, try these additional suggestions:
- Try a different HDMI input on your TV.
- Try using a different HDMI cable (less than 6 feet if available), just to make surethat the cable you are currently using is not defective.
- If you are using an HDMI or AVR switch, try connecting the Roku player directly to the TV.
- Try another TV, if possible.
- If you are using a computer monitor, try using a television, if possible.
- Try using different display settings on your Roku player. You can find these options in Settings> Display type.
- If this is the first time you are seeing this purple HDCP screen after setting up your Roku player, please make sure your TV and / or AVR supports HDCP. Contact your equipment manufacturer for more information.