My subscription shows as inactive, but I didn't cancel

The most common reasons are:

• Your last payment didn't go through (for example, your card expired).
• You signed in with a different method than the one you used to subscribe.
• Your subscription was canceled with the provider that bills you.

To fix it

1. Sign out, then sign back in using the same method you used to subscribe.
2. Check your payment method on your FlixLatino account, or with the provider that bills you.
3. If it still shows as inactive, submit a request using the email on your account.